Under the supervision of the Associate Director, and the oversight of the Division Director; the incumbent provides a wide range of administrative and clerical duties to support the Associate Directors to facilitate an efficient operation of the Division and of the Agency.

A successful Administrative Assistant will have strong communication skills (written and verbal), superb listening skills, be an innovative problem-solver, be knowledgeable in health and social service programs from a local, state, and federal level; including but not limited to rural transportation programs, the options counseling process, care management programs, community programs, all state and federal programs, respectively. The employee will be analytical, data-driven, and very detailed oriented.

Duties and Responsibilities:

  1. Provides general administrative and clerical support including mailing, scanning, faxing, and copying for the Associate Director.
  2. Maintains a variety of filing systems; ensuring records are properly disposed of at the conclusion of the specified retention period.
  3. Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
  4. Appropriate use of software applications; prepares and maintains documents such as correspondence, spreadsheets, and relational databases/platforms.
  5. Locates and compiles appropriate information for reports, correspondence, etc.
  6. Assists with the maintenance of the Associate Director’s Master Calendar.
  7. Schedules and coordinates meetings and appointments when necessary.
  8. Collaborates with the Associate Director of Operations and Director of Aging & Disabled Service Operations to develop, update, communicate, implement and enforce policies and procedures concerning execution of ADRC functions carried out by the Organization.
  9. Effectively manages assignment of referrals to team members and strives to ensure the team completes 90% of required actions within the timeframes established in the Organization’s ADRC contract with FSSA/DA.
  10. Processes, submits and monitors A & D Waiver packages to FSSA/DA in timely manner.
  11. Ensures resource databases (i.e. IRIS) and directories are maintained and up to date.
  12. Coordinates individual team member work schedules and adjusts to ensure adequate delivery of services; coordinates and approves team member leave requests, timesheets and expense reports.
  13. Arranges trainings for team members to: attain and maintain high standards of work performance, maintain required certifications, and to assure compliance with the Agency’s ADRC contract with FSSA/DA.
  14. Complies with organizational, State and Federal policies and procedures concerning protection of client records and Protected Health Information (PHI).
  15. Maintain a safe, emotional, and physically health work environment. Strive to serve not only the communities and residents within our region but strive to create a persona of servant leadership to all employees to empower them to continue to learn, grow, and develop both personally and professionally.
  16. Perform related work or other duties as assigned.

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday

COVID-19 considerations:
During COVID 19, we are taking precautions based on federal and state guidance which may include limited visits to clients, PPE, and increased office cleaning/sanitation.