$13.50 – 17.00/hour+ Benefits

Under the supervision of the ADRC Team Leader and the oversight of the Director of Aging and Disabled Services, Director of Operations and the Executive Director; accurately assesses the social, emotional and environmental needs of eligible consumers (primarily the elderly and disabled), develops person-centered action plans to meet critical consumer needs, implements action plans by linking consumers with needed services.

II. Duties and Responsibilities: The following statements describe the principal functions and responsibilities of this position but should not be considered an all-inclusive listing of work requirements. Items marked with an asterisk (*) are considered essentials duties and/or tasks that must be fulfilled to achieve a “Satisfactory” rating during annual performance evaluations. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

  • Fulfills a customer service role, ensuring individuals that contact the ADRC experience a welcoming atmosphere and consumer satisfaction is achieved.
  • Uses telephone skills (professional greeting, warm tone of voice, courteous and appropriate language), active listening skills, and appropriate interview techniques to build rapport and interview individuals seeking information and assistance.
  • Gathers sufficient information to accurately identify and clarify individual’s problems and needs. Explores needs beyond the presenting problem, looking at short and long-term solutions, checking with the individual periodically to summarize what they are requesting essential services.*
  • Searches and maintains the ADRC resource database, as well as other written and computer-based information resources to identify, evaluate and suggest potential programs and services to assist the individual.*
  • Is creative in finding options to try to meet the individual’s needs, but helps to prioritize options instead of overwhelming the person. Provides specifics on eligibility and process to apply for services and resources.
  • If appropriate, assists individual in connecting with a resource if they are unable. Provides advocacy for the individual, as needed.
  • Provides information about programs, services (public and private) and public benefits, make referrals to Options Counselors, and, when needed, helps individual connect to appropriate services.
  • Provides short-term service coordination according to ADRC policy.
  • Provides follow up as needed to determine outcomes and provides additional assistance in locating resources and arranging services.
  • Participates in program development, marketing and outreach activities including representing the ADRC and the Agency at public meetings, health fairs, etc.
  • In a timely manner, maintains accurate and complete documentation of each encounter using the ADRC referral or State specified system(s).
  • Completes required recordkeeping and ADRC activity reporting in a timely manner.
  • Maintains and submits required timesheets, reimbursements requests, etc., in accordance with established Agency policies and procedures.
  • Maintains and safeguards Agency equipment, supplies, etc.
  • Complies with Agency, State and Federal policies and procedures concerning protection of client records and Protected Health Information (PHI).*
  • Assists other specialists, options counselors, case managers and division staff in resolving questions and problems.
  • Fulfills prescribed continuing education requirements.*
  • Participates as a team member in team-building activities and training, team planning meetings and regularly scheduled team meetings
  • Attends required meetings, hearings, etc. and meets regularly with supervisor to exchange pertinent information and to receive supervision and guidance.*

III. Educational Requirements:

  • Bachelor’s degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services is preferred.
  • 12-months experience working with older adults and/or disabled individuals.
  • Attain certification from the Alliance of Information & Referral Systems (AIRS) as an Information & Referral Specialist within 18-months of employment.

IV. Knowledge and skills:

  • Knowledge and understanding of social services programs as acquired through education, training and/or experience.
  • Ability and skill to conduct effective interviews.
  • Ability to keep and maintain accurate records and documentation.
  • Ability to present ideas effectively, in both oral and written form.
  • Ability to negotiate and resolve conflict between dissenting parties.
  • Ability to conduct detailed analytical evaluations and studies, and prepare related reports and recommendations.
  • Ability to interpret complex regulatory language in a manner which effectively communicates decisions, rules, policies and procedures, verbally and in writing, to a variety of individuals.
  • Ability to work somewhat autonomously and with minimum supervision.
  • Ability to work in a wide variety of settings with elderly and disabled clients, and culturally diverse individuals.
  • Proven customer service skills.
  • Proven planning, organizational and time management skills.
  • Proven skills in the use of Microsoft Office products, Microsoft Windows and Internet based software applications.

V. Special Requirements:

  • Must be legally eligible to work in the United States.
  • No felony convictions, as evidenced by an Indiana State Police Limited Criminal Background Check.
  • Must possess and be able to maintain a valid state driver’s license
  • Must have reliable personal transportation to travel between home and office, outside meetings, etc.
  • Must maintain the minimum liability coverage required under Indiana law on any vehicle used to carry out the duties and responsibilities outlined in this job description; proof of coverage must be provided to employer.
  • Must receive an annual TB test at employer’s expense.

Job Type: Full-time

Pay: $13.50 – $17.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


  • Day shift
  • Monday to Friday

COVID-19 considerations:
During COVID 19, we are taking precautions based on federal and state guidance which may include limited visits to clients, PPE, and increased office cleaning/sanitation.

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