Starting Salary: $36,878-42,016+ Benefits

Working Hours: 8 – 4:30/5; with an occasional evening meeting

Benefits: Health, Dental, Vision, 401K, Vacation, Sick, Mileage reimbursement. This position qualifies for the PSLF (Public Service Loan Forgiveness) program.

I. Job Summary:

An Options Counselor accurately assesses the social, emotional, and environmental needs of eligible consumers (primarily the elderly and disabled), develops person-centered action plans to meet critical consumer needs, implements action plans by linking consumers with needed services, and provides on-going monitoring and re-assessment of consumers as required by agency, state and/or federal program rules and regulations.

WCIEDD’s core focus and mission is to be an innovation regional driver dedicated to enhancing community assets while improving the overall quality of life in West Central Indiana though complex-problem-solving, quality service, and collaborative partnerships.

A successful Options Counselor will have effective communication skills (written and verbal), superb listening skills, be an innovative problem-solver, be fluent in health and social service programs from a local, state, and federal level; including but not limited to rural transportation programs, the options counseling process, care management programs, community programs, all state and federal programs, respectively. He/She will focus on excellent customer service, clear and prompt communication, and approach each interaction with empathy and a servant leader’s heart.

II. Duties and Responsibilities: The following statements describe the principal functions and responsibilities but should not be considered an all-inclusive listing of work requirements.)

1. Within established timeframes and using agency and/or State-approved processes and tools (i.e. forms, software applications, etc.); plans and conducts phone and face-to-face assessments with consumers, family members and caregivers to: a) learn more about consumer’s situation and issues confronting them, b) identify existing consumer’s resources and support systems, c) identify consumer’s preferred approach to making decisions, d) determine consumer’s knowledge about available options for meeting needs, e) identify local resources available to address unmet consumer needs, f) assist consumers and decision-makers in understanding what resources and services are available, and g) to develop a person-centered action plan to connect the consumer to services and support systems that will help meet any critical unmet consumer needs.

2. Work with consumers, family members, caregivers, and service providers to help implement agreed upon action plans.

3. Periodically follow-up with consumers to: a) ensure critical needs are being met, b) gathers and acts on individual feedback about the quality and delivery of services being provided, and c) updates or adjusts the action plan.

4. If the consumer is to be enrolled in the Medicaid Program, assist the consumer with the enrollment and intake process, and then transition the consumer to a Case Manager.

5. Documents, in chronological narrative, each contact with the client and each contact with providers within two business days of activity.

6. Maintains and submits required timesheets, reimbursements requests, etc., in accordance with established agency policies and procedures.

7. Maintains and safeguards agency equipment, supplies, etc.

8. Complies with agency, State and Federal policies and procedures concerning protection of client records and Protected Health Information (PHI).

9. Assists other counselors, case managers and division staff in resolving questions resulting from assessments/re-assessments and in other situations involving complex cases.

10. Fulfills agency and/or State prescribed continuing education requirements.

11. Participates as a team member in team-building activities and training, team planning meetings and regularly scheduled team meetings.

12. Attends required meetings, hearings, etc. and meets regularly with supervisor to exchange pertinent information and to receive supervision and guidance.

13. Maintain a safe, emotional, and physically healthy work environment. Strive to serve not only the communities and residents within our region but strive to create a persona of servant leadership to all employees to empower them to continue to learn, grow, and develop both personally and professionally.

14. Perform related work or other duties as assigned.

III. Accountability:

An Option Counselor is a member of the ADRC team and reports directly to Associate Director of

ADRC who is supervised by the Director of Operations for Aging and Disabled Services.

IV. Requirements:

1. A registered nurse with one year’s experience in human services; or a bachelor’s degree in any field; or a master’s degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services may substitute for the required minimum of two years full-time direct services experience.

2. Must attend and successfully complete the FSSA/DA Case Management Orientation Course within 90 days of employment and attain/maintain certification as a Care Manager. (NOTE – FSSA will only accept the areas of study listed above for certification as a Care Manager – no exceptions.)

3. Must have reliable personal transportation to travel between home, office, client residences, outside meetings regularly.

4. Must maintain the minimum liability coverage required under Indiana law on any vehicle used to carry out the duties and responsibilities outlined in this job description; proof of coverage must be provided to employer.

5. Must receive an annual TB test at the employer’s expense.

V. Knowledge and skills:

1. Knowledge and understanding of social service and healthcare programs;

2. The ability and skill to conduct a thorough interview;

3. The ability to keep accurate records and documentation;

4. The ability to present ideas effectively, in both oral and written form; the ability to conduct detailed analytical evaluations and studies, and prepare related reports and recommendations that others can understand;

5. The ability to negotiate and resolve conflict between dissenting parties;

6. The ability to interpret complex regulatory language in a manner which effectively communicates decisions, rules, policies and procedures, verbally and in writing, to a variety of individuals;

7. Ability to work somewhat autonomously and with minimum supervision and meet or exceed job functions and expectations;

8. Ability to work in a wide variety of settings with elderly and disabled clients, and culturally diverse individuals;

9. Proficient and effective in speaking techniques;

10. Understand and demonstrate the principles and practices of effective customer service to disseminate information in a friendly and professional manner;

11. Understand and demonstrate proper grammar, punctuation and spelling; techniques for effective interpersonal communications;

12. Knowledge of modern office procedures, methods and computer equipment to include Windows and
Microsoft-based products. Must be fluent in Microsoft Office/Teams.

13. Ability to interpret customer needs and solve complex customer service issues, assess and prioritize multiple tasks, projects and demands;

14. Effectively make presentations to a varied audience; communicate effectively, both verbally and in writing;

15. Deal effectively and courteously with individuals at all levels of the organization to present an overall professional image;

16. Model and promote acceptance and respect for differences among employees and citizens; perform effectively as a member of the team in carrying out the organization’s stated mission and philosophy;

17. Perform the essential functions of the job without posing a direct threat to the health and safety of others;

18. Perform in a fast-paced and stressful environment, while maintaining a professional manner; and establish and maintain cooperative and effective relationships with those contacted during the course of work.

VI. Special Requirements:
1. Must possess and maintain a valid driver’s license and clean driving record. Ability to operate a motor vehicle in a responsible and safe manner.

2. Must be legally eligible to work in the United States.

3. Incumbent performs a majority of duties in an office environment, nursing facility or client homes. Duties typically involve sitting, operating a computer for long periods, walking at will, close and far vision, depth perception, hearing communication, handling/grasping/fingering objects, and occasionally lifting/carrying objects weighing less than 25 pounds. Incumbent drives to and from work sites throughout the service area using a personal vehicle (employer reimburses incumbent at the Agency’s established mileage rate). Incumbent may be required to work extended and/or evening hours, occasionally travels out of town for training/conferences (sometimes overnight) and may be exposed to unsanitary conditions in some home settings.

4. Demonstrate regular and reliable attendance in the office; have reliable internet at home when working remotely.

5. Maintain strict confidentiality on organizational operations, client’s information, and projects.

6. Fluent in Spanish or another language is a plus but not required.

7. Be an advocate for the organization always. Maintain and enhance the organization’s commitment to customer service, integrity, collaboration quality, transparency, sustainability, and innovation throughout the region, state, and nationally.’

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